Executive Support - Audio Visual Engineer

Executive Support - Audio Visual Engineer

Onsite | Client-Facing | London Based

Executive Support, VIP Services, Video Conferencing, Media, Broadcast, Corporate AV

 

@mecscomms is recruiting for an Executive Support Technician to support on-site technology operations & deliver exceptional IT & AV support for top executives. You'll be the technical go-to for all things desktop, mobility, conferencing & event support, helping ensure every meeting, presentation & executive technology need runs without a hitch. If you have 3+ years' experience supporting VIP/Executive user bases in medium to large organizations & thrive in fast-paced, customer-facing settings, we'd love to hear from you.

 

Position:                      Executive Support - Audio Visual Engineer

 

Location:                     London, City. Onsite, Client-Facing

 

Role Type:                   Temporary, Full Time, Contract

 

Status:                         Inside IR35

 

Duration:                     12 months +

 

Hours:                          Monday - Friday 9.00 - 17.30

 

Start date:                    ASAP

 

Rate:                            £30 - £40 per hour DOE

 

Key Activity:

 

• Technology support for high-profile executives & board members
• Windows & macOS technology infrastructure, Cloud Desktop & BYOD mobility solutions
• Configure & operate video & audio conferencing systems
• Pre-event testing & board meeting application configuration
• Technical consultation & expert troubleshooting
• Provide live support, remote assistance & multi-platform integration
• Manage executive technology via enterprise ticketing systems & change control processes
• Support corporate events with multimedia technology
• Engage with senior stakeholders, offering strategic technology guidance & support

 

Summary:

 

We're seeking a highly skilled IT professional to lead on complex executive technology delivery from pre-configuration to post-event performance analysis. You'll support global-scale executive operations, provide technical solutions to challenging setups & operate at the intersection of enterprise technology & executive customer service. The role requires strong technical skills, deep understanding of executive workflows, & fluency across the industry's most advanced corporate technology systems.

 

Responsibilities:

 

Executive Technology Setup, Operation & Support

 

• Execute flawless technology delivery across Windows & macOS desktops/laptops, smartphones, tablets & video conferencing
• Configure & operate board meeting applications, Cloud Desktop solutions, BYOD mobility platforms
• Provide high-level executive technology support including traditional & modern collaboration tools
• Implement advanced presentation & meeting technology with remote access capabilities
• Conduct daily system checks, testing & validation to ensure executive technology readiness

 

Testing, Troubleshooting & Maintenance

 

• Provide expert-level technology diagnostics & component-level support
• Troubleshoot Windows 10, macOS, Microsoft O365, Teams, Zoom, network routing & desktop video conferencing
• Update software/firmware across all executive technology platforms & endpoints
• Own configuration of JAMF, packaged software & cross-platform network solutions

 

Customer Engagement & Event Delivery

 

• Provide in-person & remote technology support to senior executives & board members
• Design technology system configurations & propose enhancements based on executive needs
• Deliver tech walk-throughs & training to executives & board secretaries
• Collaborate across facilities, IT, engineering, & executive support teams

 

Technology Infrastructure & Implementation Support

 

• Assist with commissioning & deployment of integrated executive technology systems
• Support multimedia/audio-visual technology integration, Cisco & Poly VC devices
• Work with internal engineers & vendors on technology upgrades & system improvements
• Research & implement new technology in collaboration with Product & Engineering partners

 

Asset, Documentation & Inventory Management

 

• Maintain documentation, technology usage logs & operational procedures
• Track asset health, software licenses & performance metrics for continuous improvement
• Document system configuration & changes for service continuity
• Create, own & update supporting documentation related to organizational policies & procedures

 

Reporting & Continuous Improvement

 

• Contribute to process development, system design feedback, & post-event analysis
• Recommend infrastructure upgrades & integration of new cloud-based technology solutions
• Participate in regular technology audits & innovation planning
• Demonstrate Agile methodology & meet project deadlines within company tracking tools

 

Health, Safety & Compliance

 

• Ensure all technology activities align with organizational policies & corporate compliance
• Apply secure data practices in executive environments
• Maintain executive technology environments to meet security & operational standards

 

Candidate Profile:

 

We are looking for an Executive Support Technician with extensive practical experience across executive technology support, desktop management, mobility solutions & corporate AV. Your skills & attributes are likely to include some or all of the following:

 

• 3+ years' experience supporting VIP/Executive user base in medium to large organizations
• Microsoft Windows 10 Certification
• macOS Support Essentials
• JAMF 200 and/or JAMF 300 Certification
• Certified Technology Specialist (CTS) Certification
• ITIL v3 or v4 Foundation
• Strong background in Windows 10, macOS, Microsoft O365, OneDrive, Teams, Zoom
• Experience with Network Routing, Remote Access & Desktop Video Conferencing
• Proficiency in smartphone & tablet support including mobile device operating systems
• Experience with BYOD personal productivity tools & mobile device management
• Cisco & Poly VC device support experience
• Apple Mac technology expertise (macOS, JAMF, packaged software, hardware issues)
• Cross-platform & network troubleshooting knowledge
• Board meeting application & multimedia/audio-visual technology experience
• Strong client-facing skills & executive customer service capability
• Corporate event support & crisis management capability
• Able to advise on executive technology design, cloud migration, & integration
• Flexibility for domestic & international travel requirements

 

Executive Support Jobs UK | VIP Technology Support Jobs | Corporate Executive IT | Windows 10 macOS Support | JAMF Certification | Microsoft O365 Teams | Cisco Poly VC | Board Meeting Technology | Cloud Desktop BYOD | Executive Event Support | Corporate AV |

ITIL Foundation | Executive Technology Consultant | CTS Certification UK