ServiceNow Developer

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Work from home
Negotiable, dependent upon experience
ServiceNow Developer

UK wide - work from home – remote working

@mecscomms is recruiting for a remote based, home working - ServiceNow Developer to work for a global IT, ICT, Technology, Cloud, & Collaboration managed service provider. The ServiceNow Developer will design, develop & maintain IT service management solutions to support enterprise grade customer services. If you have expertise in the design, development & integration of ServiceNow platforms & web development skills across; Javascript, HTML or CSS technologies, I'm keen to hear from you.

Position: ServiceNow Developer, Software Engineer, Application Architect, Service Management, Process Manager, Business Analyst, Service Architect, Design Engineer

Purpose: Develop the ServiceNow platform to successfully; capture, process & catalogue various IT Service Management (ITSM) & IT Operational Management (ITOM) issues, for large enterprise customer solutions. Seamlessly integrate the ServiceNow platform with multiple business systems & 3rd party applications. Maximise automation opportunities & ensure the efficient capture & management of all ITSM & ITOM issues.

Location: Work from home – remote working - anywhere UK

Services: IT, Technology, Networks, Cloud Computing, Cyber Security, Unified Communication & Collaboration & Modern Workplace solutions.

Duration: Full time, permanent employment

Environment: IT, ICT, Technology, Cloud, Hosting, Managed IT Services, Virtualisation, Systems / Network Integrator, Telecom, ISP, Microsoft Technology Partner, Consultancy, Unified Communications, Collaboration, Software Engineer, Developer, Application Developer, Coder, Software Design, Application Architecture, Service Architect, ServiceNow, Javascript, Java, SQL, HTML, CSS, AJAX, XML, SOAP, REST, ITSM, ITOM, ITBM,

Key Activity:

• Needs analysis & gathering business requirements
• Map services management processes & journeys
• Design & develop ServiceNow solutions
• Platform customisation & integration
• Manage; test, build & release processes
• Identify areas for modification or improvement
• Create technical specifications, plans & designs
• Monitor & maintain the platform
• High end complex process mapping & problem solving


The ServiceNow Developer is responsible for the development, maintenance & ongoing support of the ServiceNow platform, whist acting as a subject matter expert within the business.

You’ll work alongside various; operational management, technical support, service desk & managed services teams to understand the needs of the business, map those needs into business processes & then develop solutions within the ServiceNow platform to meet those business needs.

You’ll play a pivotal role in providing exceptional customer care through developing the systems which underpin the support & management of enterprise customer solutions, for a comprehensive suite of managed IT & technology products & services.


• Serve as the Subject Matter Expert (SME) on ServiceNow within the business

• Collaboratively support key stakeholders in the business (operational management, technical support, service desk & managed services teams) to understand the needs of the business & map those into processes & solutions within the platform

• Understanding business processes & requirements

• Creating technical specifications & plans

• Create quality mock-ups & prototypes

• Design & implement fit-for-purpose solutions

• Develop & adhere to best practices for developing on the platform

• Customise the platform where required to enhance the end-user UI experience

• Establish automation where possible, whilst sticking close to out-of-the-box functionality

• Align platform design with business goals

• Produce detailed design documentation

• Writing test, implementation & change plans as required

• Perform testing support & defect fixing

• Develop documentation to assist users

• Manage data transformation & synchronisation between platforms

• Integrate ServiceNow with other third-party applications, business systems & billing platforms

• Collaborate effectively across teams, working efficiently to meet delivery dates

• Demonstrate ServiceNow modules to prospect customers

Candidate profile:

Candidates must have previous & similar ServiceNow development experience. You’re likely to be an accredited ServiceNow developer who’s worked within a Software Vendor, Managed Hosting, Cloud, Systems / Network Integrator or similar type of managed technology service provider. Your experience is likely to include as much of the following as possible:

• Experience in coding, scripting & the wider software development life cycle processes

• Performance Analytics development

• Configuring & developing ServiceNow platforms

• Inbound actions & notification development

• Virtual Agent & Predictive Intelligence exposure

• Web scripting technologies such as; JavaScript, Powershell, Java, SQL, HTML, CSS, XML, SOAP, REST, AJAX

• Developing integrations with the ServiceNow platform using web services / SOAP / email / plugins

• Relational database & SQL development

• Knowledge on Test Driven Development, CI/CD principles

• ITSM, ITOM & ITBM process

• ServiceNow SysAdmin & / or ServiceNow App Developer certified

• ITIL knowledge & / or certification

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