Project Coordinator (Order Management)

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Contract
Telecoms
West Midlands
Birmingham
Negotiable, dependent upon experience
Project Coordinator (Order Management)

@mecscomms is recruiting for a customer order project coordinator to work for a global telecoms carrier & network provider in Birmingham, West Midlands. This is a 12 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, ideally within a tech, telecoms, carrier, ISP or similar IT technology environment. If this sounds like you, I'm keen to hear from you. Find out more below…

 

Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery

 

Location: Small Heath,Birmingham, West Midlands, UK (B10 0HJ)

 

Hours:  Monday – Friday (09.00 - 17.30)

 

Start date: ASAP

 

Duration: 12 months+ temporary contract

  

Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks

 

Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.

 

Key Activity:

 

  • Customer service administration
  • Customer relationship coordination
  • Service delivery management
  • Network project coordination
  • Resource scheduling
  • Order management & provisioning administration
  • Change control management
  • Customer order management & enablement
  • Provisioning process administration
  • Documentation  & reporting
  • Working in an Agile environment

 

Overview: 

 

A 12 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.

 

The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.

 

As part of the enablement team you will be the coordinator responsible for collaborating with the Delivery Managers to ensure work is distributed correctly against the department resources. You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.

 

Responsibilities: 

  • Dedicated management of the order queue across all Data & Voice teams

 

  • Coordinating between delivery teams to schedule orders & change requests

 

  • Scheduling resources to ensure the timely delivery of customer orders

 

  • Ensuring that partners have received confirmation of resource within SLAs

 

  • Raising customer orders on the provisioning order management system

 

  • Communicating updates & progress reports with customers

 

  • Coordination between delivery teams to schedule works

 

  • Supporting the delivery & completion of departmental quality assurance targets

 

  • Supporting the IP Data Provisioning Managers in resource & order planning

 

  • Provide administrative support to the engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, Managed Services & IPVPN, WAN, MPLS etc.

 

  • Coordination, prioritisation & management of all received critical issues

 

  • Active queue management for all Data & Voice teams across multiple systems

 

  • Generate work in progress reports

 

  • Provide service delivery management input for customer review meetings

 

  • Working in an Agile environment

 

Candidate Profile: 


The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:

 

  • Office support & administration skills

 

  • Strong organisational skills with a methodical approach

 

  • Administration, project coordination or sales support experience

 

  • Good proactive communication skills & excellent documentation drafting competences

 

  • Customer & service focused

 

  • Stakeholder & customer relationship management

 

  • Attention to detail & process driven

 

  • Interested in working in a corporate office environment

 

  • Computer literate with the use of Microsoft Office (email, word, excel)

 

  • Previous use of database, reporting, CRM or workflow systems & tools

 

  • Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable

 

  • Familiarity with Agile, ITIL or other similar methodologies is highly desirable  

 

  • It is essential for the successful individual to consent to BPSS (Basic Check) & SC level security clearance checks.

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