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North West

mecscomms is recruiting a contract office support administrator to work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider in Manchester. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers. 


Position: Administrator, Resource Scheduling Coordinator, Office Support


Location: Manchester (M22)


Hours:  Monday - Friday, 9.00 - 17.30 


Duration: 12 months+ contract


Environment: Global IT, Technology, Cloud, Infrastructure, Telecom, Telecommunications, Telecoms, Telco, Carrier, ISP, Service Provider, Administrator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, Temp, Temporary, Excel, Microsoft Office, Computer Literate.


Key Activity:


  • Office support
  • Customer service
  • Administration
  • Data entry
  • Project coordination
  • Resource scheduling
  • Order Management




New opportunity for an administrator to be responsible for office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department. 




  • Monitoring and actioning a central mailbox with incoming queries and requests


  • Coordinating between delivery teams to schedule orders and change requests


  • Vetting requests to schedule an engineer’s time to ensure the correct information has been given


  • Assigning engineers to customer projects 


  • Coordinating remote engineers time and keeping their schedules up to date 


  • Ensuring that business partners have received confirmation of resource within SLAs 


  • Dedicated management of out of hours requests 


  • Handling partner concerns for resource and task closures 


  • Building relationships with engineers and our internal customers 


  • Raising customer orders on the Remedy system, and communicating details with customers 


  • Generating monthly reports to trigger billing 


  • Grant access for remote login to customer devices 


  • Management of customer records and accurate communication with Order Desk 


  • Collating order details and verifying user device names 


  • Ensuring device accessibility for remote access and alarms monitoring 


  • Solving issues with records seeding from background systems 


Candidate profile:


The ideal candidate will have had some customer services or administration experience and will be willing to learn resource scheduling & project coordination skills. You can come from a variety of backgrounds however you attributes are likely to include some or all of the following:


  • Good communication skills, both verbal & written


  • Strong organisational skills with a methodical approach


  • Attention to detail


  • Customer service of office administration experience


  • Computer literate with the use of Microsoft Office (email, word, excel)


  • Interested in working in a corporate office environment


  • It is essential for the successful individual to consent to BPSS (Basic Check) and SC level security clearance checks.

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