Administrator

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Contract
Telecoms
North West
Manchester
Negotiable
Administrator_0119

mecscomms is recruiting a contract office support administrator to work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider in Manchester. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers. 

 

Position: Administrator, Resource Scheduling Coordinator, Office Support

 

Location: Manchester (M22)

 

Hours:  Monday - Friday, 9.00 - 17.30 

 

Duration: 12 months+ contract

 

Environment: Global IT, Technology, Cloud, Infrastructure, Telecom, Telecommunications, Telecoms, Telco, Carrier, ISP, Service Provider, Administrator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, Temp, Temporary, Excel, Microsoft Office, Computer Literate.

 

Key Activity:

 

  • Office support
  • Customer service
  • Administration
  • Data entry
  • Project coordination
  • Resource scheduling
  • Order Management

 

Overview:

 

New opportunity for an administrator to be responsible for office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department. 

 

Responsibilities:

 

  • Monitoring and actioning a central mailbox with incoming queries and requests

 

  • Coordinating between delivery teams to schedule orders and change requests

 

  • Vetting requests to schedule an engineer’s time to ensure the correct information has been given

 

  • Assigning engineers to customer projects 

 

  • Coordinating remote engineers time and keeping their schedules up to date 

 

  • Ensuring that business partners have received confirmation of resource within SLAs 

 

  • Dedicated management of out of hours requests 

 

  • Handling partner concerns for resource and task closures 

 

  • Building relationships with engineers and our internal customers 

 

  • Raising customer orders on the Remedy system, and communicating details with customers 

 

  • Generating monthly reports to trigger billing 

 

  • Grant access for remote login to customer devices 

 

  • Management of customer records and accurate communication with Order Desk 

 

  • Collating order details and verifying user device names 

 

  • Ensuring device accessibility for remote access and alarms monitoring 

 

  • Solving issues with records seeding from background systems 

 

Candidate profile:

 

The ideal candidate will have had some customer services or administration experience and will be willing to learn resource scheduling & project coordination skills. You can come from a variety of backgrounds however you attributes are likely to include some or all of the following:

 

  • Good communication skills, both verbal & written

 

  • Strong organisational skills with a methodical approach

 

  • Attention to detail

 

  • Customer service of office administration experience

 

  • Computer literate with the use of Microsoft Office (email, word, excel)

 

  • Interested in working in a corporate office environment

 

  • It is essential for the successful individual to consent to BPSS (Basic Check) and SC level security clearance checks.

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