SCHEDULING COORDINATOR

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Contract
Telecoms
South East
Bracknell, Berkshire
Negotiable
RSC_0918._SCHEDULING COORDINATOR

@mecscomms is currently recruiting for a junior / entry level administrator to work in the capacity of Scheduling and Resource Coordinator on a long term contract assignment in Bracknell, Berkshire. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers. Find out more below… 

JUNIOR ADMINISTRATOR / RESOURCE SCHEDULING COORDINATOR 

Duration: 12 months+ 
Location: Bracknell, Berkshire 
Hours: Monday - Friday, 9.00 - 17.30 

Junior / Entry Level Administrator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, temp, temporary, Telco, Government, Telecoms, IT, Excel, Microsoft Office, SC, BC, BPSS, DV, Government, Security Cleared. 

Global company looking for a junior / entry level administrator to work in the capacity of Scheduling and Resource Coordinator on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department. 

KEY RESPONSIBILITIES: 

- Monitoring and actioning a central mailbox with incoming queries and requests 


- Coordinating between delivery teams to schedule orders and change requests 


- Vetting requests to schedule an engineer’s time to ensure the correct information has been given 


- Assigning engineers to customer projects 


- Coordinating remote engineers time and keeping their schedules up to date 


- Ensuring that business partners have received confirmation of resource within SLAs 


- Dedicated management of out of hours requests 


- Handling partner concerns for resource and task closures 


- Building relationships with engineers and our internal customers 


- Raising customer orders on the Remedy system, and communicating details with customers 


- Generating monthly reports to trigger billing 


- Grant access for remote login to customer devices 


- Management of customer records and accurate communication with Order Desk 


- Collating order details and verifying user device names 


- Ensuring device accessibility for remote access and alarms monitoring 


- Solving issues with records seeding from background systems 

TO APPLY FOR THIS ROLE YOU SHOULD HAVE: 

- Communication and organisation skills 
- Attention to detail 
- Willingness to learn 
- Interest in working in a corporate office environment 

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